Terms & Conditions

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We currently only deliver to the following London and Home Counties postcodes within a five-mile radius of our shop in Ruislip Gardens. Delivery to these postcodes is free of charge. Orders from outside of these areas will usually be rejected.

We prefer to deliver directly to funeral homes, crematoriums and burial grounds.

Please ensure that you enter the full and accurate details, including the address and postal code, of the recipient. Eaton Funeral Flowers will not be responsible for any orders that are not delivered due to incorrect or incomplete information being supplied by you.

You are able to cancel your order without charge up to 48 hours prior to your selected delivery date and time. Cancellations made within 48 hours of your selected delivery date and time will be charged in full. Notice of cancellation of an order should be sent as soon as possible to info@eatonfuneralflowers.com. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debt card by another person not acting on your behalf of you or as your agent and to be re-credited by us to that extent that such sums are not reimbursed by the card issuer in such circumstances.

Some Flowers are seasonable or may be subject to limited availability and therefore all products are subject to availability. We may need to substitute the variety of flowers from time to time. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent quality without notice. We may deliver certain flower products in bus to ensure longer life. Eaton Funeral Flowers does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error -free. If a product offered by Eaton Funeral Flowers itself is not as described, your sole remedy is to request a refund.

As floral tributes for funerals are perishable goods we are unable to accept returns. If you have any concerns regarding the condition of the goods you receive please email us at info@eatonfuneralflowers.com. We will do our upmost to put right any issues that you have. Due to the perishable nature of most of out products you are advised to make any complaint within one working day of the delivery date of your products. 

The price payable for the products that your order is shown on the Eaton Funeral Flowers website. Our prices are shown inclusive of sales taxes and delivery. If the price of a product is incorrectly shown and is higher than stated, we will either send you an email informing you of the new price and asking you if you want to proceed with the order or we will cancel the order and inform you. If the price of a product is lower that stated on the Eaton Funeral Flowers website, we will send you the product and charge you the lower price.

We accept payment by credit card and debt card. Unless you hold Partner status, we will not dispatch a product until we have received payment from you. If for any reason payment is refused after we have dispatched the products we will have the right to request payment from you. IF you hold Partner status you will be invoiced in arrears and payment will be due in accordance with the agreed commercial terms of if no such terms are agrees then you will be invoiced monthly and shall have 15 days to pay in full. Late payments shall be charged in accordance with the Late Payments of Commercial Debts (Interest) Act 1988.

Eaton Funeral Flowers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Eaton Funeral Flowers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. .

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences, and interests
• other information relevant to customer surveys and/or offers

We do not store credit or debit card data. All card information input into this site bypasses our servers and is securely stored and processed by a third party specialised in the secure handling financial data..

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail.

We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

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